Handling eTag changes with one phone call：02-77161998
The new vehicle owner who has done ownership transfer of the vehicle and in-vehicle eTag already installed, may activate the eTag service with just a phone call: 02-7716-1998, and enjoy 10% discount on payment of the full stored value. In addition, the former owners can complete the eTag termination and request account balance refund with just one phone call, which is time-saving and convenient.
The highway supervision agencies have been set up a hotline. After the car ownership has been transferred, the new owner can dial the hotline to deal with the eTag reactivation.
The owner of vehicle that eTag was already installed is suggested to pay up unpaid freeway toll fees before selling the vehicle, then you may also call hotline at the highway supervision agencies or FETC customer service hotline: 02-7716-1998 to suspend accounts and receives refund back or transfers the remaining balance to another eTag account.
For new car owners who buy second-hand cars, if there is already an eTag installed in the car, do not to tear it off. You can directly call hotline at the highway supervision agencies or FETC customer service hotline: 02-7716-1998 to enable the eTag or use the FETC website to enable eTag by yourself.
The eTag users can apply for automatic bank deposits and enjoy a 10% discount on the payment of full stored value. This is the most convenient, economical, and environmentally friendly payment method. In additional, the Freeway Bureau urge vehicle owner to pay freeway toll fees on time to avoid the expenses of the processing fees, overdue fine, and other penalties.
Contact unit: Freeway Bureau, MOTC
Contact number: Feng-Liang Liu 02-2909-6141＃2401
Contact number: Xin-Chu Cheng 02-2909-6141＃2431
Date of Posting :2023-04-28
Source of Information:Toll & Service Division